Masechaba Ndlovu has something in store for you.f you are speaking from a “privileged perspective” when it comes to those women who dragged a dead body to Old Mutual offices in KwaZulu Natal, well, radio and television personality
On Thursday, Social Media Publicist Laurika Nxumalo said that there was no sense of dignity in what the women did by dragging a dead body into the Old Mutual offices in KZN.
“We’re really moving backward as a country,” she said.
Masechaba Ndlovu didn’t take time to respond to her by saying that it’s easy to speak from a privileged perspective.
“It’s easy to speak from a privileged perspective. These women simply did what they needed to do. In fact, even with all the obvious cultural implications, I still stan these Queens. The disgrace is on Old Mutual,” wrote Masechaba Ndlovu, asking the Insurer if it really had to come to this?
Two exasperated women have left social media users in disturbance and admiration on Wednesday after taking a family member’s dead body to an Old Mutual branch after the company allegedly refused to payout the funeral claim.
Old Mutual has since apologized about the incident claiming that most claims are paid on time, and delays are rare.
Clarence Nethengwe, Managing Director of Old Mutual Mass and Foundation Cluster said that the company deeply regrets the distress caused by the delay in the payout of the funeral claim to a family in Stanger, KwaZulu Natal.
“Although most claims are paid on time, and delays are rare, it is clear that we need to make our additional claims assessment processes easier and faster to ensure we do not let any of our customers down in their time of greatest need. While more than 99% of our valid funeral claims are paid out within the contracted 48 hours, we must strive to make that 100%,” Clarence Nethengwe explained.
Old Mutual issued a statement on Wednesday saying that the claim was lodged last Monday, 11 November, referred for further assessment and paid out on Friday, 15 November.
They claim that the claim was not delayed because Old Mutual doubted that death had occurred.
“It was delayed because it was referred for further individual assessment. Although every attempt was made to settle the claim as speedily as possible, we are deeply sorry for the delay. We are committed to doing better and we will be taking steps to accelerate and improve the way we verify those claims that need to be assessed further. Old Mutual will also continue to engage the family and provide any necessary support,” said Clarence Nethengwe.